Customer Care

Shipping

Basically Boutique endeavours to package and send all goods between 1 - 2 days from the time an order is placed and payment made. Orders within Australia are sent via Australia Post Express Service and will take between 1-3 days to arrive. Australia Post will deliver between 9am and 5pm Monday through Friday. Australia Post Express service allows you to track your order through the Australia Post website. Once your parcel has been dispatched from the Basically Boutique warehouse a unique tracking code will be sent to your nominated email address. You can track your parcel at www.auspost.com.au.

Please note, the tracking number can take up to 24 hours to be registered within Australia Post's system. If you have queries about your delivery, please call Australia Post on 13 POST (13 7678).

Shipping Costs within Australia

Orders under $150 $10
Orders over $150 FREE

 

Pre Orders

Pre Orders are generally open for purchase two to four weeks before their arrival in our warehouse. If you have ordered more than 1 item, in most cases we will ship the part of your order that is in stock unless instructed otherwise.

International Shipping

Basically Boutique ships worldwide!

We use AusPost Track and Pack or similar service to ship all international orders. Delivery usually takes between 3-10 working days to arrive depending on how long the order takes to clear customs.

Duties & Taxes

International purchases may incur taxes and duties applied by customs in the country where the order is delivered. Local taxes and duties incurred are the responsibility of the customer.

International Shipping Costs

Flat rate charge of $30 AUD

Returns

Our goal is to provide a consistently fantastic shopping experience from where ever you may be and therefore we are focused on quality products and great service. We thoroughly inspect each and every item before shipping to ensure each product meets our standard and that you love your Basically Boutique purchase.

Returns and Exchanges are accepted on all merchandise (excluding final sale, items reduced by 40% or more, swimwear and earrings) within 7 business days of receipt for items that are in their original condition, that is; unworn, unwashed, unused, with all tags attached and associated packaging in original condition (including protective shield on swimwear, undamaged shoe box’s and unmarked shoe soles). 

Please note, Basically Boutique cannot accept returns on earrings and swimwear due to health regulations.

We are happy for you to try on your pieces for size, however, please take care to ensure shoes are tried on carpet and clothing does not make contact with makeup as all returned merchandise needs to be in original and re-saleable condition for the next customer.

Items with FINAL SALE in the description are non-refundable so please ensure you choose carefully - if you are unsure about fit or size and would like assistance please email us at contact@basicallyboutique.com.

How do I make a return or exchange?

Step 1 Contact Basically Boutique within 48 hours of receiving your order at contact@basicallyboutique.com stating the reason for your return/exchange. Please include all details of the item you wish to return including country location. Please notify us if you are wanting to exchange and we will check availability of stock or otherwise you may choose to return the item for a refund or store credit note.

Step 2 Basically Boutique will provide you with a returns shipping address and returns authorization number (RA#) to place on your returns & exchanges form that you received with your shipment. Without this number we will not accept your return.

Securely repackage your returning item (include all shoe boxes with shoes). All International and Domestic returns must arrive at Basically Boutique's office within 6 days of receiving this RA#. If the return arrives outside this time (without agreement with us), the item will not be accepted and returned back to you.

For Domestic returns please ship to us via registered or express post as Basically Boutique do not take responsibility for lost items.

For International returns you must ship via a traceable method and provide the tracking details to Basically Boutique.

Basically Boutique cannot accept responsibility for packages we do not ship ourselves.

Step 3 Refunds and exchanges are processed within 1-3 days of receiving the items at the Basically Boutique office. Once the item is inspected based on the above conditions – depending on your request we will either provide a refund, exchange or a credit note.

For Exchange, with confirmation of availability, the new item will be shipped back to you FREE of charge. Only International exchange orders from our sale section will incur a re-delivery charge which are set at the original shipping charges.

For Refund, Basically Boutique will refund the value of the item (via the original form of payment) within 3 days of receiving and accepting the returned item. Original shipping and handling charges are non-refundable unless the item is faulty. You will be notified via email once this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from http://www.basicallyboutique.com/.

For Store Credit Note, you will be sent a Basically Boutique personalised credit note via post or email to use for future purchases, valued at the item you have returned and with no expiry (and not redeemable in cash).

NOTE: For FINAL SALE items only Exchange or Credit Note is offered and Exchanges within Australia are shipped to you free while International exchanges incur re-delivery charges.

Basically Boutique will continue to communicate with you via email at various stages of the process, to ensure you are well informed of the progress of your return.

Basically Boutique reserves the right to reject returns or exchanges that do not comply with the guidelines and process as stated above. In the instance your item is not accepted, it will be returned to you and neither a refund nor exchange granted.

For any questions regarding returns or exchanges please contact us via contact@basicallyboutique.com

Privacy

Basically Boutique recognises the importance of your privacy, and that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, Basically Boutique will only collect and use your personal information as set out below. Basically Boutique's Privacy Statement is intended to represent industry best practice and comply fully with the Privacy Act 1988.

What information do we collect?
We may collect the following information from you:

  • your name and contact details
  • some personal details
  • other information that you will supply to us

Why we collect the information?

Our purpose in collecting information about you is to provide you with a better website experience with content and advertising that is relevant to your interests. In seeking to give you the most worthwhile experience of our website possible, we may notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers. The information we collect through http://www.basicallyboutique.com/ helps us better understand the products and services most helpful to you.

Where we collect the information from?
We collect the following information that you may be unaware of:

  • the name of the domain from which you access the internet;
  • the date and time you access our site;
  • the internet address of the website from which you linked directly to our site.

Does Basically Boutique share my information with third parties?

Personal information collected online will only be disclosed within our corporate group for marketing purposes. http://www.basicallyboutique.com/ does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses.

 

How can I review my choices about receiving promotional communication?

At Basically Boutique we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want your information used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications or email us at contact@baiscallyboutique.com.

Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

How can I access my personal information?

If you would like to access, review or know what information we hold about you please contact us at: contact@basiallyboutique.com.

Terms and Conditions

www.basicallyboutique.com (the ”website”) is owned and operated by Basically Boutique Pty Ltd.

The material on the website is copyright © 2012 Basically Boutique Pty Ltd.

You agree that access to and use of this website are subject to the following Terms and Conditions together with the Basically Boutique Privacy Statement, Terms and Conditions of purchase (where applicable) and other customer service policies on this website. By entering this website you agree to be bound by these Terms and Conditions and policies and any other notices accepted by you on this website. By continuing to use this website you are agreeing to the Terms and Conditions contained in the website.

Applicable Law and Jurisdiction

Your use of this website is governed in all respects by the laws of Australia and the State of Victoria. You agree to submit to the exclusive jurisdiction of the courts of Victoria in relation to any legal proceeding directly or indirectly arising out or relating to this site (including but not limited to the purchase of Basically Boutique products).

Review of Terms

These Terms and Conditions are subject to change from time to time, such changes to be effective upon posting on this website. Your continued use of the website after any such changes will indicate your acceptance of such changes.